Use the steps in this document to troubleshoot wired home network issues in Windows 8. Test the network connection after performing each step. If the problem is not fixed, continue to the next step. You can get the latest version from the Microsoft Store. Step 1: Completing the network connection checklist Use the checklist to solve many problems with home networks in Windows Check all of the network cables and wires. A loose or disconnected cable or wire prevents a network connection and Internet access.
Check these connections:. Network cable from the modem to the network hub or router. Check the lights on the network hub. The lights can often indicate the location of a connection problem. If you are trying to connect to another computer on the network, make sure the computer is turned on. Check the firewall settings on all the computers on the network.
The firewall settings might be preventing network access. If you do not experience further problems with the network, you are done. Step 2: Checking the network status in the Network and Sharing Center Use the Network and Sharing Center to check the network status and to connect to a network manually in Windows Check the View your active networks section at the top of the page.
If the computer is not connected to a network, the Network and Sharing Center displays the message: You are currently not connected to any networks. If you are not connected to a network, perform the steps in the network connection checklist to check the cables and hardware. If you are still not connected to a network, click Set up a new connection or network , and then click Connect to the Internet. Enter the User name and Password for the network connection, give the connection a name, and then click Connect.
If you still experience problems with the network, enable network discovery and file sharing. Step 3: Setting advanced sharing options Windows 8 enables you to set up network discovery and file sharing across the network. Enabling network discovery and file sharing sometimes fixes network problems. To set the advanced sharing options and turn on network discovery in Windows Select Turn on network discovery , and then Turn on file and printer sharing.
If you still experience problems with the network, use the Windows 8 diagnostic and troubleshooting tools. Step 4: Using Windows 8 diagnostic and troubleshooting tools Windows 8 includes a network diagnostic tool and a network troubleshooter.
Both tools help to identify network problems and provide possible solutions. If it detects a problem, Windows 8 displays a message, and then prompts you for permission to diagnose the problem. Click OK to allow Windows 8 to diagnose the problem and restore the connection. Under Network profile , select Private. Afterwards, select the Wi-Fi icon on the taskbar and try to reconnect to the desired network to renew the network connection. Check for additional symptoms for the "No internet connection" icon.
Make a Wi-Fi network public or private in Windows Swipe in from the right edge of the screen, select Settings , then select the Network icon.
Swipe in from the right edge of the screen, and then select Settings. Select the Network icon, and then select Hidden network. The network will be added to your list of networks and will be available to connect to when your computer is in range of the network. To connect to the network, follow these steps:.
Open Connect to a Network by selecting the network icon in the notification area. Select Unnamed Network , select Connect , and then type the network information. The network will be added to your list of networks and will be available to connect to in the future when your computer is in range of the network.. Let Windows try to help you fix the problem.
Try running the Network troubleshooter to see if it can diagnose and fix the problem. Select the Start button, start typing Network problems , and then select Identify and repair network problems in the list. The Network Troubleshooter mentioned above can help diagnose and fix common connection problems. After using that, try running the network commands below because the combination of doing these two things can help you get connected.
Select the Start button, start typing cmd , right-click Command Prompt in the list, select Run as Administrator , and then select Yes. At the command prompt, run the following commands in the listed order and then check to see if that fixes your connection problem:. This helps create a new connection to your Internet service provider ISP.
So if you unplug the modem and lights stay on, remove the battery from the modem. If it is, contact your ISP. At the command prompt, type ipconfig. Look for the IP address listed next to Default gateway. For example, The result should be something like this: Reply from Try using the Network Adapter troubleshooter to automatically find and fix some problems. This troubleshooter will disable and re-enable the adapter, and try some other common repairs. Select the Start button, start typing Troubleshooting , and then select Troubleshooting in the list.
Update the network adapter driver. An outdated or incompatible network adapter driver can cause connection problems. Check to see if an updated driver is available.
Select the Start button, start typing Device Manager , and then select it in the list. In Device Manager, select Network adapters , right-click your adapter, and then select Properties. Select the Driver tab, and then select Update Driver. Open your web browser and type the IP address for your wireless router. This setting is often on a Wireless Settings page. Select the Start button.
Start typing cmd and right-click Command Prompt in the list. Select Run as Administrator , and then select Yes. Write down the address that appears next to Physical Address for your wireless network adapter. Sign in with your user name and password, then look for a setting that says MAC Address Filter or something similar. Look in the Wireless Network section. If Wi-Fi is on, the button should say Turn wireless off. In the search box, type wireless and then select Manage wireless networks.
Select Add , and then select Manually create a network profile. If you want Windows to automatically connect when the network is in range, select the Start this connection automatically check box.
Select the Connect even if the network is not broadcasting check box, select Next , and then select Close. Open the Network troubleshooter by right-clicking the network icon in the notification area and then selecting Troubleshoot problems. Type cmd in the search box, right-click cmd in the list, select Run as administrator , and then select Yes.
Open the Network Adapter troubleshooter by selecting the Start button and then selecting Control Panel. If you're prompted for an administrator password or confirmation, type the password or provide confirmation. Type cmd in the search box and right-click cmd in the list. Select Run as administrator , and then select Yes. Windows 11 Windows 10 Windows 8. Things to try first Try these things first to help you fix or narrow down the connection problem. To run the Network troubleshooter Select the Start button, then type settings.
Follow the steps in the troubleshooter and see if that fixes the problem. The results should be something like this: Reply from At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem: Type netsh winsock reset and select Enter.
Check if your network adapter is compatible with the latest Windows Update If you lost your network connection immediately after upgrading to or updating Windows 11, it's possible that the current driver for your network adapter was designed for a previous version of Windows. To check, try temporarily uninstalling the recent Windows Update: Select the Start button, then enter settings. Select the most recent update, then select Uninstall. If uninstalling the most recent update restores your network connection, check to see if an updated driver is available: Select Search on the taskbar, type Device Manager , and then select Device Manager from the list of results.
Use network reset Using network reset should be the last step you try. Wait for your PC to restart, and see if that fixes the problem. Check your Wi-Fi settings Wi-Fi adapter manufacturers might have different advanced settings you can change based on your network environment or connection preferences.
To find the wireless mode setting In Device Manager, select Network adapters , and then double-click the network adapter name. Wi-Fi profile settings Windows uses the Wi-Fi profile to save the settings that are needed to connect to a Wi-Fi network. To forget a network Select the Start button, then enter settings. Select the network you want to forget, then select Forget. Related topics Setting up a wireless network How to find your wireless network password Analyze the wireless network report Wi-Fi tools and apps Make a Wi-Fi network public or private in Windows.
Follow the steps in the troubleshooter, and see if that fixes the problem. Unplug the power cable for the router from the power source.
On your PC, try to connect again. Run Network Adapter Trouble shooter. Wired and wireless network problems. Follow these steps to update network adapter. Right click on the network adapter and select Update Driver Software. Follow these steps to uninstall Network Adapter.
Right click on the network adapter and select Uninstall. Right click the driver installation file and select Properties then tap or click the Compatibility tab. Place a check in the Run this program in compatibility mode for: box. Tap or click the drop down box and select a previous operating system, then tap or click OK. Try installing the driver and check. Hope it helps. For any further Windows related assistance, feel free to contact us and we will be glad to help.
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